If you want to know about Five9 India and its features, then you have landed on the right page. In this post, we will take the opportunity to discuss everything you want to know about Five9.
What is Five9 login?
Five9 trust is essentially a blended contact center that is known to offer blend outbound and inbound capabilities. This works together to make Active Blending. With the help of this platform, you can boost your agent’s productive time. Not just that but you can also respond proactively to all your clients.
The Active Blending capabilities of the platform is to adjust to your contact center traffic. It should also give importance to inbound customer service calls. The predictive 5 nine dialer system automatically shifts outbound agents to inbound queues. In case, there are no inbound calls available, it moves to outbound call processing. This as a result helps you to increase your productivity and improve your performance indicators. At the same time, it also gives full customer satisfaction.
Five nine call components work in compliance to remove the technology gap between outbound dialers and inbound automatic call distributor functionality. It also adapts easily according to your business rules.
The cost is calculated by quote. This means that every customer will be given an individual package corresponding to their needs. The good thing is that it will be free of any maintenance fees. Users don’t have to worry about pricey hardware.
In a nutshell, 59 softphone is a single, compact contact center& service solution that can make your business more productive. It equips agents with next-generation and high-tech contact management features and serves inbound and outbound sales, support & marketing teams looking to provide better customer service.
There are many benefits associated with Five9 login. Before you start using this platform, check out its benefits below.
- Multiple Call Centers
The main role of Five9 is to make sure that you are available on the maximum number of channels so that your customers can reach out to you. This will give you access to both outbound call centers and inbound call centers. You will also have access to Omnichannel call centers and Blended call centers.
- Smart Dialer
This is possibly one of the best features you will find on this platform. Smart Dialer happens to be the favorite feature of busy agents wanting to reduce waiting times. The main function of this feature is to optimize customers’ requests and also to predict agents’ availability. It makes sure that everyone gets what they are looking for.
- On-screen caller info
This is one of the handiest features offered by Five9 online site. These screen popups are meant to let the agents know the prospect’s history data, while they are on call with them. The screen pops can dig into your CRM and find out information for the agent. This promotes personalized communication and also helps you to engage future customers. Not just that, but it also cuts out the time required for preliminary introductions.
- Voice quality
It also gives you the best voice quality. You can hear the entire conversation crystal clear without an issue. That’s because it makes use of voice lines from high-grade providers. Customers are not required to buy any expensive for the system. It can work without any special system. The platform is entirely cloud-based and gives the best service to customers and that too on any device that they are using.
- Practical AI
Five9 introduces Practical AI to the contact center so that it can boost the productivity of your agents. It also gives complete customer satisfaction. Intelligent routing helps callers to reach the right agent. Customer intent data gives agents the next steps even before they pick up the call.
The advantage of smart dialers is that they can skip no-answers and busy signals. Once the agent is free, you can easily connect with the next prospect. The good thing is that all interactions, whether it be on the phone or the web are automatically synced with your CRM system.
- Intelligent routing
The next best feature is the intelligent routing. One of the best things about Five9 is that it is a highly intelligent system. This independent platform will help route the right call to the right agent with no interference at all. It is mainly based on customer history, agent availability, IVR selections, and other criteria that help connect prospects and agents. It also gives you an option to reroute a call, when you find that the agent is busy. It is because of this feature that you never have to wait to get helped.
- Valuable CRM integrations
This platform also helps in making customer data easily available. It allows you to export it quickly to your desired database. To make this happen, the system ingrates automatically with CRM service providers. This includes Zendesk, Salesforce, Oracle, and NetSuite.
Now that you are aware of the benefits of Five9, let’s take a look at some of its main features:
- ACD (automatic call distributor)
- Agent Scripting
- Campaign and list management
- Cloud APIs
- Queue callback
- Real-time reporting and dashboards
- CRM integrations
- CTI and screen pop
- Email customer care
- IVR (interactive voice response)
Five9 is the best call center software available. It comes with Practical AI that helps to boost your team’s productivity on the web, email, phone, chat, and more. It also makes use of smart dialers to give agents extra time with live prospects. It also has intelligent routing that helps reach the right call to the right customer agent. It also allows you to analyze and report on performance.